Penrose Veterinary Group Ltd in Colchester is a well-regarded veterinary clinic, boasting a solid reputation with a 4.6-star rating from 450 reviews on Google Maps. This high rating is indicative of the clinic's commitment to quality care and customer satisfaction, with the majority of feedback being overwhelmingly positive. The clinic is also known for its specialization as a Veterinary Nurse Training facility and offers emergency veterinary services with extended hours, enhancing its appeal to pet owners in need of urgent care.

The reviews highlight a range of experiences. Positive feedback includes praise for the staff's friendliness and professionalism. Reviewers like Amy Norris and Louise Ewing commend the vets and receptionists for their attentiveness and thoroughness, noting that staff take the time to answer questions and provide reassurance. Louise Ewing also highlights the clinic's affordability, finding the pricing fair and within budget.

However, not all feedback is positive. One standout negative review by Tony Blacker criticizes the clinic for being too busy to accommodate an urgent appointment, suggesting a shift from the personalized care provided by the previous owner, Nick Penrose. Another review notes a lapse in customer service at the reception, although it is offset by praise for specific staff members, such as Chris and Georgia, who are recognized for their compassionate care.

Overall, Penrose Veterinary Group is recommended for its consistent service quality, reflected in the high volume of positive reviews and its range of services that cater to the needs of pet owners in Colchester.