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Our Score (53/100)
4.6(289)
Treats:
- •Kind, attentive care: many reviewers describe the team as friendly, professional, compassionate, and genuinely caring with pets. - Good with anxious animals: several owners say nervous pets were handled gently and made to feel at ease. - Helpful access and responsiveness: reviews mention being squeezed in at short notice, including same-day visits.
- •One recent reviewer described the clinic as “excellent in every way.”
- •Repeated feedback praises the friendly person organising appointments, with comments about being greeted “like a friend.”
- •The same reviews also highlight the warm way dogs are treated, including staff making a fuss of them.
Emergency ServicesVeterinary Nurse Training
Independent
Verified Prices- •Many positive reviews describe caring, reassuring treatment, with owners saying vets take time to answer questions and explain options clearly. - Recent feedback includes praise for patient handling of nervous pets, supportive care for a rabbit that recovered well, and prompt help for a sick cat and an injured cat seen the same day. - Several long-term clients say they have used the practice for years and value the team’s consistency, kindness and willingness to accommodate individual pet needs.
- •Recent reviews are mostly very positive about the team being friendly, caring, helpful and efficient, with one client saying they are always seen promptly at the appointed time. - Explanations and communication are a recurring strength, including praise for a vet who was “very good at explaining everything.”
- •There are signs of long-term loyalty, with one reviewer saying they have used the practice for over 20 years and have remained impressed throughout that time. - One recent 1-star review alleges the premises were dirty and links a tablet given to a cat with a rapid decline in health and eventual euthanasia.
- •Positive experiences focus on cats and routine care: owners praise careful examinations, friendly reception staff, support for elderly cats, arthritis treatment with monthly injections, and clear explanations before dental work. - Communication is the biggest weak point in negative feedback: several reviewers describe feeling dismissed, spoken to sternly, or told to find another vet when questioning recommendations or seeking help. - End-of-life support is a recurring complaint: multiple reviewers say they were refused help or appointments when trying to arrange euthanasia or cremation.
Monica Vet Services is a veterinary clinic in Colchester, Essex. Publicly available information about the practice is limited, so only a small amount of detail is available here.