Penrose Veterinary Group Ltd

Couldn’t fault the practice they went above and beyond looking after my bunny Lola when she wasn’t very well . Very supportive . Receptionist staff are lovely too !! She’s now back to her usual self xx

Visited on 3 December with my dog that was in labour needed to have emergency c-secton paid £1000 upfront only one puppy saved, first 3days mum seemed to be picking up but then started to go down hill tried ringing vets several times and got know answer, spoke to a different vet that told me to take her back to vets which I was going to do but unfortunately she died before we got there. Kept being sent emails and letters about the money which I still owed ,phone and explained that we were grieving and I would settle the bill in the new year then I get a highed letters saying if I didn't pay within 7days it would be referred to a collection agency, this less than a month since I visited the vets. Ive have had no sorry for your loss nothing but demands for money, they care about the money more than they do the pets

My family has been using Penrose vets for around 20 years and their service has always been brilliant. I got my first dog nearly 5 years ago and they have been amazing especially recently and so accommodating to my dogs needs. I especially want to say thank you today to the male vet, so sorry I can’t remember his name! For taking great care of Honey during her X-rays and taking extra time out of his day to make sure the procedure didn’t effect her training. Very pleased with the service received, she always gets her medication on time and they are patient and understanding with her every time I go in there. I have seen a lot of different vets recently at the Penrose practise and they are all so lovely. Can’t fault them!

Our friend brought out young dog in as he’d lost the feeling in his back legs. We met them there. After administering pain relief and charging us £500, We were feeling pressured to take him directly for a £14k surgery or put him down there and then. We even had to sign a document stating it was their advice… I assessed my dogs pain levels and took him away to be seen by our vet in the morning. He’s made a full recovery with no surgery required. To think we might have put him to sleep that night! Shocking and £500 for a traumatic experience all round!

Been a customer for over 20 years and had 5 cats looked after by the old owner Nick Penrose. Fast forward to today and a totally different ethos emerges, to busy to care about am animal in distress too indifferent to fit a final appointment in to ease suffering. Zero help provided to find an alternative.care giver..... The old partner would be fuming..... Money driven practices shame on you.😡

I have been going to Penrose for a while now, all the staff are absolutely lovely, the vets are very reassuring and take the time to answer all questions you may have, same as the receptionist staff. I have been to many vets, and Penrose is definitely the only one I would recommend going to. Never had a bad experience, and I will continue to come here many years from now.

Update from yesterday 13 June 25. One very poorly cat was seen by the vet and great help as usual. Our cat has perked up but things weren't great yesterday. So many thanks to the vet. But I was really disappointed when I paid at reception over £80 to the girl with the glasses. She never once said please or thank you or a goodbye. Just shocking. All very basic customer care. Please get her some extra training as next time I won't keep quiet. ------------------------------------------------------ Staff have always been great looking after our fur kids. Even in the sad times they are so caring and considerate. Especially Chris and Georgia is amazing. She goes out of her way to explain all the options and has given one of our cats a lot of extra years with ongoing thyroid treatment. Thanks so much Tim & Lorraine x

Called in a panic in the morning regarding my cat meow and a facial injury and was seen an hour later, The receptionist was lovely on the phone even after explaining I had little funds available,lovely and clean when we arrived and plenty of parking. The vet was very thorough with checking meow and explained throughout what she was doing and looking for, it was a calm and reassuring experience,meow laid happily being checked out. being a socially anxious person myself I felt confident to ask questions,Advice given and what too look out for at home was clear.Meow is now healed and happy and I'm confident he received the best care possible,I was also happy with the bill which turned out surprisingly in my budget. 5 star all round :-) *meow no longer scared of his carrier since his experience at penrose

I have been using Penrose and Partners since 2006. The service is fantastic and the pricing has always been fair. The surgery has joined a corporation recently (as many vets’ practices have done) but this has had no detrimental effect on the service received. Very happy to recommend the vets to anybody.