Penrose Veterinary Group Ltd

- Many positive reviews describe caring, reassuring treatment, with owners saying vets take time to answer questions and explain options clearly. - Recent feedback includes praise for patient handling of nervous pets, supportive care for a rabbit that recovered well, and prompt help for a sick cat and an injured cat seen the same day. - Several long-term clients say they have used the practice for years and value the team’s consistency, kindness and willingness to accommodate individual pet needs.

Penrose Veterinary Group Ltd is accredited by the Royal College of Veterinary Surgeons as a Small Animal General Practice and is approved as a training centre for veterinary nurses. The practice offers routine care such as vaccinations, parasite control, microchipping and neutering, alongside broader diagnostic and procedural support including imaging, in-house lab work, endoscopy, ECG and keyhole surgery. Out-of-hours emergencies are handled by Vets Now, which operates independently and sets its own fees.

Services

•Routine veterinary care: consultations and nurse clinics, vaccinations, parasite care, microchipping and neutering.
•Diagnostics and procedures: dentistry, in-house lab testing, X-ray, ultrasound, endoscopy, echocardiography (ECG) and keyhole surgery.
•Examples mentioned by owners: X-rays for a dog, emergency C-section support for a dog in labour, ongoing thyroid treatment for a cat, urgent assessment of a cat with a facial injury, and treatment for an unwell rabbit.
•Approach noted in reviews: some owners highlight clear explanations, careful handling of nervous pets, and vets taking extra time to work around a dog’s training needs during imaging.
•Out-of-hours care: emergencies outside normal hours are directed to Vets Now.

Pricing

A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. Owner comments on cost are mixed: some describe bills as fair or within budget, while others raise concerns about expensive urgent care, including reports of £1000 upfront for an emergency C-section, £500 for an urgent pain-relief visit, and a £14,000 surgery estimate.

People

•Charlotte: thanked for being very patient with a very nervous dog.
•Georgia: praised for explaining options clearly and for supporting a cat through ongoing thyroid treatment.
•Chris: mentioned warmly as part of the team caring for pets, including in difficult end-of-life moments.
•Unnamed male vet: commended for taking extra time during a dog’s X-rays and planning the procedure around the dog’s training.
•Reception team: often described as kind, reassuring and helpful, though a small number of reviews mention poor front-desk manners.

Reviews

Penrose Veterinary Group Ltd has 4.6 stars from 457 Google reviews.

•Many positive reviews describe caring, reassuring treatment, with owners saying vets take time to answer questions and explain options clearly.
•Recent feedback includes praise for patient handling of nervous pets, supportive care for a rabbit that recovered well, and prompt help for a sick cat and an injured cat seen the same day.
•Several long-term clients say they have used the practice for years and value the team’s consistency, kindness and willingness to accommodate individual pet needs.
•Negative reviews focus on cost and communication in stressful situations, including feeling pressured toward major intervention, difficulty getting through by phone, debt-chasing after an emergency visit, and occasional complaints about reception manners.

Reviews for Penrose Veterinary Group Ltd

Note: Showing the 10 most recent Google reviews out of 457 we track in total. Recent reviews may not be representative of overall sentiment.

Lorelee Bramhall

3 weeks ago

James Tough

1 month ago

Sarah Sharp

2 months ago

Thank you to Charlotte today very patient with my very nervous dog The reception staff who are always giving him lots praise and attention

Millie Clarke

3 months ago

Couldn’t fault the practice they went above and beyond looking after my bunny Lola when she wasn’t very well . Very supportive . Receptionist staff are lovely too !! She’s now back to her usual self xx

Sonia Brown

Visited on 3 December with my dog that was in labour needed to have emergency c-secton paid £1000 upfront only one puppy saved, first 3days mum seemed to be picking up but then started to go down hill tried ringing vets several times and got know answer, spoke to a different vet that told me to take her back to vets which I was going to do but unfortunately she died before we got there. Kept being sent emails and letters about the money which I still owed ,phone and explained that we were grieving and I would settle the bill in the new year then I get a highed letters saying if I didn't pay within 7days it would be referred to a collection agency, this less than a month since I visited the vets. Ive have had no sorry for your loss nothing but demands for money, they care about the money more than they do the pets

Liron Oren

Bethan Fiddes

4 months ago

My family has been using Penrose vets for around 20 years and their service has always been brilliant. I got my first dog nearly 5 years ago and they have been amazing especially recently and so accommodating to my dogs needs. I especially want to say thank you today to the male vet, so sorry I can’t remember his name! For taking great care of Honey during her X-rays and taking extra time out of his day to make sure the procedure didn’t effect her training. Very pleased with the service received, she always gets her medication on time and they are patient and understanding with her every time I go in there. I have seen a lot of different vets recently at the Penrose practise and they are all so lovely. Can’t fault them!

Mimi Curtis

5 months ago

Our friend brought out young dog in as he’d lost the feeling in his back legs. We met them there. After administering pain relief and charging us £500, We were feeling pressured to take him directly for a £14k surgery or put him down there and then. We even had to sign a document stating it was their advice… I assessed my dogs pain levels and took him away to be seen by our vet in the morning. He’s made a full recovery with no surgery required. To think we might have put him to sleep that night! Shocking and £500 for a traumatic experience all round!

Tony Blacker

9 months ago

Been a customer for over 20 years and had 5 cats looked after by the old owner Nick Penrose. Fast forward to today and a totally different ethos emerges, to busy to care about am animal in distress too indifferent to fit a final appointment in to ease suffering. Zero help provided to find an alternative.care giver..... The old partner would be fuming..... Money driven practices shame on you.😡

Amy Norris

I have been going to Penrose for a while now, all the staff are absolutely lovely, the vets are very reassuring and take the time to answer all questions you may have, same as the receptionist staff. I have been to many vets, and Penrose is definitely the only one I would recommend going to. Never had a bad experience, and I will continue to come here many years from now.