The Mayne Veterinary Clinic

The Mayne Veterinary Clinic is an independent practice established in 1981, taken over in 2012 by Charlotte and Keith Mayne (both listed on the website as owners/partners and veterinary surgeons). The website describes the clinic as a membership-only practice focused on preventative, personalised and proactive care through its Pet Health Club.

From recent reviews, owners repeatedly mention clear, unhurried explanations during appointments, support through difficult end-of-life decisions, and practical add-ons like prescription ordering via WhatsApp and free out-of-hours video vet consultations. Specific procedures mentioned include surgery to repair a split claw/paw injury and a knee operation carried out by a brought-in expert so the dog could stay in familiar surroundings.

Services

• •Membership-only care via Pet Health Club, described by the clinic as focused on preventative and proactive health care, including unlimited vet and nurse consultations (as stated on the website).
• •Surgery, with examples in reviews including
• •An operation to resolve a split claw injury into the paw pad.
• •A knee operation, with an expert brought in to perform it at the clinic.
• •Support for end-of-life care, including helping owners through “a very difficult time” with a cat.
• •Confidence classes for nervous pets (mentioned by a reviewer).
• •Remote/out-of-hours support: free video online vet consultations during out of hours (mentioned by a reviewer).
• •Prescription ordering via WhatsApp (mentioned by a reviewer).
• •Breed experience noted by owners: one reviewer specifically recommends the clinic for greyhounds/sighthounds because they “understand the breed.”
• •Veterinary Nurse Training facility (from structured clinic data).

Pricing

• •One reviewer describes pricing as “fair”, but no specific fees or plan prices are provided in the available information.

People

• •Charlotte Mayne (owner/partner; veterinary surgeon per the website) is singled out in a review as being especially helpful for a dog with “many issues,” alongside “all her vets, nurses and receptionists.”
• •Keith Mayne (owner/partner; veterinary surgeon per the website) is listed as co-owner, but no specific review comments about him are provided.
• •Zak (role not stated) is thanked by name for helping an owner through a difficult time with their cat.
• •Across multiple reviews, the team is repeatedly described as
• •Explaining things clearly and not rushing appointments (linked by one owner to pets feeling more at ease).
• •Being consistent over long-term relationships (several owners mention using the clinic for decades).

Reviews

4.8 stars from 146 reviews.

• •Clear communication and unhurried appointments: owners mention explanations being clear and that they “never feel rushed.”
• •Practical access and follow-up tools: prescription ordering via WhatsApp and free out-of-hours video consultations are specifically mentioned.
• •Surgical care and recovery: examples include treatment of a split claw/paw pad injury with an operation and fast recovery, and a knee operation performed by a visiting expert at the clinic.
• •Support in emotionally difficult moments: owners describe compassionate help when pets are near end of life.
• •Some owners choose the clinic for specific needs: confidence classes for nervous pets, and a reviewer highlighting experience with greyhounds/sighthounds.