Specialist Vets in Colchester

## Summary Paws Colchester Veterinary Centre Limited offers routine pet care (consultations, health checks, wellness screening and repeat prescriptions) and also handles some urgent and referral-led cases, with owners describing quick appointment accommodation when needed. Reviews repeatedly mention the team being calm and patient with large, strong dogs, and one owner describes a dental tooth extraction for a puppy after the procedure was explained clearly. The clinic also runs a Pet Health Club®/pet club plan (consultations included as part of the Pet Health Club® Plus plan is stated on the website), which multiple reviewers say helps with costs/value. ## Services - Consultations - Health checks - Wellness screening - Repeat prescriptions - Dental extraction mentioned in reviews (a puppy tooth removal after a broken tooth; the owner reports the importance of removal was explained beforehand) - Eye problem assessed and referred for an operation elsewhere (review describes a referral that helped prevent loss of an eye) - Emergency guidance when closed: the website says you can find out what to do in an emergency when the practice is closed - Veterinary nurse training facility (from provided clinic data) ## People - **Rebecca**: Mentioned in a review as explaining why a puppy’s broken tooth needed removing, and being patient and kind during the process. - **Emma**: Mentioned in a review as acting quickly on an eye issue and arranging a referral for an operation; another review credits her with helping manage ongoing treatment for a dog. ## Reviews **4.7 stars from 249 reviews.** Themes below are drawn from the latest written reviews available to us. - Calm, patient handling of large or high-energy dogs (e.g., a large-breed dog described as strong/difficult; staff “worked around his needs,” and another owner mentions a “big and bouncy” young dog handled calmly). - Owners say they can often be seen quickly, including being accommodated for an appointment as a new client. - Clear explanations around treatment decisions (example: explanation of why a tooth needed removal before extraction). - Referral praised for a time-sensitive eye issue that led to an operation elsewhere, with the owner believing it prevented loss of the eye. - Pet club/plan is repeatedly mentioned as helping with costs/value.

## Summary The Mayne Veterinary Clinic is an **independent practice** established in **1981**, taken over in **2012** by **Charlotte and Keith Mayne** (both listed on the website as owners/partners and veterinary surgeons). The website describes the clinic as a **membership-only practice** focused on **preventative, personalised and proactive care** through its **Pet Health Club**. From recent reviews, owners repeatedly mention clear, unhurried explanations during appointments, support through difficult end-of-life decisions, and practical add-ons like **prescription ordering via WhatsApp** and **free out-of-hours video vet consultations**. Specific procedures mentioned include **surgery to repair a split claw/paw injury** and a **knee operation carried out by a brought-in expert** so the dog could stay in familiar surroundings. ## Services - **Membership-only care via Pet Health Club**, described by the clinic as focused on preventative and proactive health care, including **unlimited vet and nurse consultations** (as stated on the website). - **Surgery**, with examples in reviews including: - An operation to resolve a **split claw injury into the paw pad**. - A **knee operation**, with an **expert brought in** to perform it at the clinic. - **Support for end-of-life care**, including helping owners through “a very difficult time” with a cat. - **Confidence classes for nervous pets** (mentioned by a reviewer). - **Remote/out-of-hours support:** **free video online vet consultations during out of hours** (mentioned by a reviewer). - **Prescription ordering via WhatsApp** (mentioned by a reviewer). - **Breed experience noted by owners:** one reviewer specifically recommends the clinic for **greyhounds/sighthounds** because they “understand the breed.” - **Veterinary Nurse Training facility** (from structured clinic data). ## Pricing - One reviewer describes pricing as **“fair”**, but no specific fees or plan prices are provided in the available information. ## People - **Charlotte Mayne** (owner/partner; veterinary surgeon per the website) is singled out in a review as being especially helpful for a dog with “many issues,” alongside “all her vets, nurses and receptionists.” - **Keith Mayne** (owner/partner; veterinary surgeon per the website) is listed as co-owner, but no specific review comments about him are provided. - **Zak** (role not stated) is thanked by name for helping an owner through a difficult time with their cat. - Across multiple reviews, the team is repeatedly described as: - **Explaining things clearly** and **not rushing appointments** (linked by one owner to pets feeling more at ease). - Being consistent over long-term relationships (several owners mention using the clinic for decades). ## Reviews **4.8 stars from 146 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clear communication and unhurried appointments:** owners mention explanations being clear and that they “never feel rushed.” - **Practical access and follow-up tools:** prescription ordering via **WhatsApp** and **free out-of-hours video consultations** are specifically mentioned. - **Surgical care and recovery:** examples include treatment of a **split claw/paw pad injury** with an operation and fast recovery, and a **knee operation** performed by a visiting expert at the clinic. - **Support in emotionally difficult moments:** owners describe compassionate help when pets are near end of life. - **Some owners choose the clinic for specific needs:** confidence classes for nervous pets, and a reviewer highlighting experience with **greyhounds/sighthounds**.

## Summary Colne Valley Veterinary Practice is an **RCVS-accredited** clinic that’s been providing pet care for **70+ years** (per its website). Reviews describe a practice that handles both routine appointments and urgent situations: owners mention **on-time consultations with clear explanations of what will be done**, and a case where a vet **recognised a blocked bladder immediately, drained it, stabilised the pet, and arranged transfer to a specialist the same day**. Reviewers also name multiple vets they’ve stayed with “over the years,” suggesting continuity of care, and one review describes staff **going “above and beyond” when a missing cat was dropped off**. ## Services Based on the website summary and latest reviews, the practice is mentioned in connection with: - **Emergency/urgent care** (a pet presented unable to urinate; bladder drained and stabilised, then transferred to a specialist the same day). - **Referral/coordination with specialist vets** (same case involved arranging onward care). - **General consultations** with vets explaining the plan before treatment (owners describe advice being given and “all was explained what he was going to do”). - **Care for a wide range of pets**, including examples from the site and reviews such as **cats, dogs, hamsters, rabbits, and even a chicken**. ## People Named team members mentioned in reviews: - **John, Neil and Nish (vets)** — one owner with a golden retriever says their dog has been looked after “especially well over the years” by these vets. - **Nish Bird (veterinarian)** — repeatedly praised for handling “complicated health issues” in dogs and supporting an owner through “tough times,” including ongoing care for a “very sick” dog. - **Georgina (vet)** — credited with spotting urgency quickly in a urinary emergency, performing immediate treatment (draining a full bladder), stabilising the pet, and organising a same-day specialist transfer. - **Antony (practice manager)** — mentioned for making time to speak with a client. - **Reception team** — several reviews point out the greeting on arrival and describe reception as “brilliant.” ## Reviews **Google rating: 4.8 stars from 857 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Clear communication during appointments:** owners mention being seen on time and having procedures and next steps explained beforehand. - **Strong handling of urgent cases:** one detailed account describes rapid assessment of a blocked bladder, immediate intervention, and fast coordination of specialist care. - **Continuity and long-term trust:** multiple reviewers describe staying with the practice for decades and naming specific vets who have cared for their pets over years. - **Extra help in unusual situations:** one owner says staff went “above and beyond” when their cat was brought in after going missing. - **Breadth of animal experience (as perceived by clients):** reviews include pets beyond the typical cat/dog, including a chicken, with the owner specifically noting the vet took the case seriously and was knowledgeable.

## Summary Ark Veterinary Centre promotes ongoing preventive care via a Pet Health Club® Plus plan (with consultations included) and a paid “six-month healthy pet check” offer (£24.99). Reviews describe it as set up for both routine appointments and urgent problem-solving: owners mention “fast” and “very thorough” help for a dog, and one review describes staff taking steps to verify a found puppy’s microchip/ownership before proceeding. A minority of feedback raises a billing concern, with one reviewer saying they were nearly double-charged before it was corrected. ## Services - **Veterinary consultations**, including consultations included as part of a **Pet Health Club® Plus** plan (plan price/details not stated). - **Healthy pet checks** (website-promoted “six-month healthy pet check”). - **Emergency veterinary services** (listed in provided clinic data; specific availability/coverage not stated). - **Repeat prescriptions** (listed as a website action). - **Found-pet/ownership verification steps** described in a review (checking microchip/ensuring the handler was appropriate before continuing). - **Pet travel support offer** for registered clients: **10% off pet travel with PetAir** (discount offer; travel service itself not described). ## Pricing - **Six-month healthy pet check:** **£24.99**. - **Pet Health Club® Plus:** consultations included (no plan price or inclusions beyond consultations stated). - **Registered clients:** **10% off** pet travel with **PetAir**. ## Reviews **Google rating:** 4.6 stars from 265 reviews. **Thematic basis:** “Themes below are drawn from the latest written reviews available to us.” - Owners describe **quick, thorough care** (e.g., “fast and good help… very thorough”). - **Long-term loyalty** is mentioned (one owner says they’ve stayed with the practice for 18+ years with multiple pets). - A few reviews highlight **high-stakes support**, including a case where the reviewer felt the team “saved” their dog. - **Process/guardrails** are noted in a found-puppy situation: staff were described as professional and careful about **microchip/ownership checks**. - One negative review alleges an **attempted double charge**, though the reviewer says it was ultimately corrected and they were not charged.

## Summary Medivet Colchester London Road (London Road Vets) is part of the Medivet group and operates as a veterinary hospital offering routine care plus a wider set of diagnostics and procedures (including endoscopy, ultrasound and X‑rays) listed on its website. Reviews most often describe organised, friendly visits for both everyday appointments (blood tests, vaccinations, check-ups) and more involved work such as keyhole spays and dental extractions. Several owners also mention the team being comfortable with smaller pets (hamsters/guinea pigs) and using practical handling approaches (for example, staff knowing an older dog by name and using treats to help). Out-of-hours care is arranged via a named external provider (Vets Now), according to the clinic website. ## Services From the clinic website and reviews, services mentioned include: - Consultations for common preventative care: vaccinations, parasite care, microchipping, and “6‑month checkouts” - Dentistry, including tooth removals (with one review noting options and the procedure were explained in detail) - Surgery including neutering; one owner specifically mentions keyhole spay surgery - Diagnostic testing and imaging: blood tests, X‑rays, ultrasound, and endoscopy - Laser treatment (listed on the website) - Animal Health Certificate for pet travel (one owner reports getting this done at short notice and within their required timeframe) - Home visits (listed on the website) - Species seen (per website): cats, dogs, rabbits, exotics and small mammals; one reviewer specifically highlights experience with hamsters and guinea pigs - Emergency/out-of-hours: the website states out-of-hours is handled by Vets Now (external provider) The structured clinic data also states this is a Veterinary Nurse Training facility. ## Pricing - Consultation fee **from £296 (incl. VAT)** is stated on the clinic’s website (noted alongside the out-of-hours provider information). Prices are stated as subject to change. ## People Named staff mentioned in reviews: - **Josh**: credited by one owner with doing an “excellent job” handling their nervous Great Dane during a keyhole spay journey. - **Amy**: described as thorough and as explaining the tooth-removal procedure and available options in detail, which the reviewer contrasted with a previous experience elsewhere where they felt rushed and under-informed. Other recurring, concrete staff-related points from reviews include pets being recognised by name on repeat visits and staff using treats to help with anxious or easily bribed pets. ## Reviews **4.6 stars from 333 reviews.** Themes below are drawn from the latest written reviews available to us. - Friendly, helpful interactions are a repeated theme, including reception and clinical staff being described as welcoming and personable. - Owners cite specific procedures done here (keyhole spay, dental extractions, blood tests and vaccinations), with communication called out in at least one case as notably detailed (options and process explained before dental work). - Capability with smaller pets is mentioned explicitly (hamsters and guinea pigs). - Repeat clients mention continuity (pets being known by name) and using a monthly plan for an older dog. - There is at least one recent **1‑star** review with no written details available, so the reason for dissatisfaction isn’t stated in the text we can see.